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Return to shopOrder Cancellation & Change Policy
At Primemanfashion, orders are sent to our fulfillment center immediately to ensure your jackets, shirts, and jeans reach you as quickly as possible. Due to our rapid processing times (1–2 business days), the window for modifications is very limited.
1. Cancellation Window
You have up to 6 hours from the time of purchase to request a cancellation or order change. Once an order is marked as “Processing” or “Shipped,” no further modifications can be made.
Please note: Requests are handled on a best-effort basis and are not guaranteed.
2. How to Submit a Request
Email support@primemanfashion.shop immediately with the following details:
- Subject: URGENT: Order [Cancellation/Change] Request – [Your Order Number]
- Details: Your full name and the specific change requested (e.g., updated shipping address, different shirt size).
3. Modification Eligibility
| Type of Change | Status |
|---|---|
| Shipping Address Update | Possible (Before processing) |
| Size/Color Swap | Possible (Subject to stock) |
| Add New Items | Not Possible (New order required) |
4. Responsibility Notice
Customer Duty: Please verify all sizes, colors, and shipping details before finalizing your purchase. Primemanfashion is not responsible for incorrect shipping addresses or wrong item selections provided at checkout once the 6-hour window has passed.
Email: support@primemanfashion.shop
Address: 2611 Brittany Dr, Anchorage, AK 99504, USA
Hours: Mon – Fri: 9:00 AM – 5:00 PM (EST)